Frequently Asked Questions

Lrnkey is an online tutoring marketplace for personalized, live 1-on-1 lessons. Find vetted private tutors from around the world, book a tutor in minutes, and learn on your schedule. Enjoy flexible pricing, safe payments, and real progress—with friendly human support whenever you need it.

Search your subject (e.g., “Python,” “IELTS,” “Algebra”). Open a few profiles to see intro videos, reviews, prices, and availability.

Have a question? Send a friendly message first. When you’re ready, pick a time and book.

Tip: Shortlist 2–3 tutors you like; book free lessons and choose the one whose style feels easiest to learn from.

Yes, you can. Most learners like you start with a trial session to check chemistry, set goals, and agree on a simple plan. Trying first removes pressure and helps you choose with confidence. Most tutors offer a free first trial lesson.

Lessons are available online, in a secure video classroom. As a student you can join from a laptop (recommended), tablet, or phone. A quiet spot, stable internet, and headphones will make a big difference.

Good to know: You can share your screen, swap files, and get notes after class.

Lrnkey tutors set their own rates on their profiles. You always see the full price upfront—no surprises, no hidden costs. You pay what you see. You can select the tutor who fits your energy, budget, pace, and personality.

Pricing is transparent. Any fee or plan details appear clearly at checkout or in your settings, so you can choose what suits you best—pay-per-lesson flexibility or structured plans for steady momentum.

Absolutely. Life happens. You can slow down during busy weeks and ramp up before exams. Your plan and bookings are easy to adjust, so learning stays sustainable.

On Lrnkey, your learning is built around you. Choose lesson length and frequency, set (and re-set) goals, and ask your tutor to tailor the format—step-by-step, conversational, or project-based. Prefer slower speech, typed keywords, extra visuals, or bite-sized homework? Say the word. 

You can switch topics as your needs change, and your tutor will update the plan so every session feels relevant, comfortable, and effective.

Tip: End each lesson by agreeing on one small next goal and the pace that feels right for you.

Each lesson is 60 minutes (1 hour).

That hour is designed to help you make real progress without feeling rushed. A suggested flow could look like this:

1. Warm-up (3–5 min): quick check-in and a simple goal for today.

2. Learn & practice (40–45 min): clear explanations, guided examples, and hands-on exercises.

3. Q&A + recap (10–12 min): your questions answered, key takeaways, and actions for next time.

4. Book your next set of lessons (1–2 min): lock in your next 3–5 lessons while today’s goals are fresh—this keeps momentum going and usually qualifies you for multi-lesson discounts.

You’ll finish each class with 1–2 clear wins and a short practice task, so every lesson builds your confidence. Want to go deeper? Book two sessions back-to-back or add a weekly slot to maintain your momentum.

Most tutors reply within a few hours, and nearly all messages get a response within 24 hours on business days. Because tutors teach across different time zones, you’ll usually hear back during their daytime. We’ll also email you when a reply arrives, so you don’t miss it.

Tips to get a faster reply

1. Send a short note with your goal, level, and 3 possible times (in your time zone).
2. Message 2–3 tutors you like—this raises your chances of finding the perfect match quickly.
3. If you don’t hear back in 24 hours, go ahead and book an open time on a tutor’s calendar or try another tutor.

You’re not bothering them—tutors appreciate clear, focused messages and love helping motivated students.

Students can leave a verified review immediately after a lesson is marked complete. You’ll see a “Leave a review” prompt in your Lessons/Past tab and receive an email link, so you can post your feedback while it’s fresh. Reviews help future learners choose the right tutor and help your tutor refine your next session.

Book a 60-minute slot from your tutor’s calendar and you’ll get instant confirmation in your dashboard and by email. Before the call, chat with your tutor and share your goals, level, and preferences—Lrnkey prioritizes personalized, customizable learning. Your first live 1-on-1 online tutoring session includes a quick warm-up, learn-and-practice time, and a recap with next steps. To keep momentum (and unlock multi-lesson discounts), book your next 3–5 lessons at the end of the session.

There isn’t a fixed number. On Lrnkey, your online tutoring plan is personalized to your goal. Most learners start with a 3–5 lesson pack (60 minutes each) to build momentum and unlock multi-lesson discounts.

For quick needs (e.g., career advice, portfolio or assignment review), a couple of online tutoring lessons may be sufficient; for exam prep or skill-building (IELTS, Calculus, Python), plan 8–12 lessons over 2–3 weeks.

For languages or long-term tutoring, many students book weekly sessions for several months, with milestones your tutor updates as you progress. You can adjust the number of sessions anytime—your tutor will recommend the right lesson pack based on your goals, level, and timeline.

We stand behind every booking with a clear, friendly refund and tutor-match policy designed for real progress and peace of mind.

At Lrnkey, your learning is protected by a clear, friendly money-back and tutor-match guarantee.

If a tutor isn’t the right fit or a scheduled lesson doesn’t take place, just tell us within 3 days of the scheduled start and we’ll refund the full amount or transfer your balance to another tutor—your choice.

You can request a refund for payments made in the last 90 days.

The 90-day window is intentionally generous, so you have plenty of time to take action—schedule lessons, reschedule if life changes, or ask for support—without feeling rushed.

Please note that unused funds or lesson hours expire after 90 days from purchase. Payment-processor fees (e.g., bank/PayPal) aren’t covered when issuing refunds, and all requests are reviewed case-by-case basis under our Refund Policy and applicable law to keep things fair for both learners and tutors.

We understand that life can be unpredictable, and we’ll meet you with care and clarity.

If you cancel a live 1-on-1 online tutoring lesson 24 hours or more before the scheduled start, you’ll receive a 100% refund. Cancelling between 6 and 24 hours before the lesson provides a 50% refund.

Cancellations within 6 hours of the start time (or no-shows) aren’t refundable.

You’re always welcome to reschedule instead of cancelling. Please note that even if a lesson is rescheduled, it still isn’t eligible for refunds, even if you later cancel.

All timing is based on the start time shown on your booking confirmation. If something unexpected comes up, message your tutor or reach out to support—we’ll help you choose the best next step.

Lrnkey.com is a global company based in Canada. We are currently working tirelessly to build our competency and reputation in order to engage users from all around to world and help them take advantage of our services. It is in our best interest to make every single user satisfied with their LRNKEY© experience, and in turn, recommend us to other learners. In short, good reputation matters to us!

No. You will have to accept each session request from your potential learners. The learner may request several course sessions at one time so you can individually select and accept or decline each session booking request.

Every instructor works as an individual and charges the price he/she wishes. The LRNKEY© platform does not affect instructors’ decisions on how much to charge for the lessons.

You are not allowed to contact instructors outside the platform with regards to your sessions on Lrnkey.com. There is an integrated messaging app that you can use to communicate with instructors and a file exchange platform to facilitate file exchange for the sessions.

Type the subject in the “Find a tutor” section on the home page and take a look at the results based on your needs, available time and budget. The available filters on Lrnkey.com will help you narrow down your search based on your preferred criteria. First choose the subject you are looking for then you can specify the price range. It is recommended that you use all the available filters to narrow down your search and save time in your search. Finally, take a look at the the ratings and reviews when selecting the coach.

If you need to speak to potential tutors before making a commitment, you may send a personal message directly from the search results. You must be registered on Lrnkey.com to be able to make contact with the coaches.

According to our site rules, it is forbidden to share your contact information to negotiate course deals outside of the platform. Violation of this policy will result in your profile being blocked, and LRNKEY© will not be responsible for any compensation in case you encounter a scam.

If the coach does not meet your needs for any reason, and you decide not to continue with the lesson, you can simply let him/her know and explain the reasons if you chose to do so. If the session is not completed for this reason, you will not be charged for the course. 

When you book a session, the amount that is due will be transferred to Lrnkey.com to be held in escrow. After your session is complete, you will be prompted to confirm that the lesson actually took place and you were satisfied with the service. Once you do that, the instructor will receive the payment to his/her account.

If the lesson was not held, or you were not completely satisfied with it, please let us know within 72 hours after the lesson time so that we can take appropriate course of action.

We recommend you to give an honest feedback about your tutors. This will help our platform to rate the tutors accordingly and will help other learners in their search.

When you become aware that you are not able to take part in a scheduled lesson, please try to inform your coach as far in advance as possible by rescheduling or cancelling your lesson. Note that you can cancel or reschedule lessons for free up to 24 hours in advance of the scheduled start time.

We provide convenient and safe tools to pay for your online sessions. Currently we only accept Visa and MasterCard. Payments for all online lessons are made through our website.

After coaches complete their lessons, and learners confirm the lesson was completed, the funds will be automatically transferred to the coaches’ account on LRNKEY. When the coach has accumulated $100 or more, the money can be withdrawn without any transfer charges (the coach will receive all $100 to his/her Payoneer account).

Every credit card charge, every transfer and every Payoneer transaction is a cost. Therefore, the withdrawal limit has been set to $100 or more to minimize the number of transactions, so that coaches are able to receive the full amount. LRNKEY is committed to protect the coaches and pay for all the transactions to make sure that coaches receive the full amount they have been paid by the learners.

If you absolutely must withdraw your balance of $99.99 or less, you can submit a request to LRNKEY at coaches@lrnkey.com. We will review your request and asses the fee that will be deducted from your balance to accommodate your request. Withdrawal will be arranged once you have been notified about the fees and submitted your agreement.

*Note: $10 or less will not be eligible for withdrawal. 

At times, when the account set up is left incomplete, your profile will not show up in the search results and you can not get bookings. Please make sure your profile is properly set up and visible to potential learners. The schedule has to be up-to-date, the photos have to be uploaded and the prices and skills sections have to be complete. It is very important to upload high-quality photos and videos. Our statistics show that tutors who have top-notch video introductions have 67% more booking requests.

When you are registering your profile and cannot find the course that you want to coach in the menu, please send an email with a request to coaches@Lrnkey.com or get in touch through our Contact Us page. We will review your request and add the course if it meets our policies. After it has been added we will notify you.